Overview
We want you to be happy with your purchase. If you need to return an item, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused and in the same condition in which you received it. Products that were originally sealed must remain sealed. Items should be returned with their original packaging and any included components.
For returns due to a change of mind or other reasons unrelated to an error on our part, the customer is responsible for return shipping. The original shipping charge is not refundable. Once we receive and inspect the returned item, we will issue a refund for the purchase price of the eligible item.
If an item arrives damaged, defective, incomplete, or we send you the wrong item, please contact us as soon as possible. We will work with you to correct the problem, including providing a replacement or refund as appropriate.
Items that have been used, damaged after delivery, or returned with missing components may not qualify for a full refund.
To request a return, please contact us with your order number and a brief description of the reason for the return. Do not send a return until we have provided return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow your payment provider some time to process the refund and make the funds available.
Late or Missing Refunds
If you have been notified that your refund was issued but don’t see it yet, please allow additional time for your bank or payment provider to process it.
If you still have not received your refund after a reasonable processing period, please contact us with your order number so we can look into it.
Sale Items
Sale and discounted items are eligible for returns under the same conditions as regularly priced items. The actual purchase price will be used regardless of current pricing.
Exchanges
We accept exchanges only for items that arrive damaged or defective. If you receive an item with a problem, please contact us with your order number and a description of the issue before sending anything back. We will provide return instructions and work with you to arrange a replacement or refund.
Shipping Returns
For approved returns, we will provide return instructions when your return request is approved. Customers are responsible for return shipping costs for returns that are not the result of an error on our part. Original shipping charges are non-refundable.
For items that arrive damaged, defective, incomplete, or incorrect, we will work with you to resolve the issue and cover appropriate return shipping costs when necessary.
Please use a trackable shipping service when returning an item. Fox Den Games is not responsible for items lost or damaged while being returned to us.
Need Help?
Questions about refunds or returns? Please contact us at custserv@foxdengames.online with your order number and we’ll be happy to help.